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Customer Service

Customer Service

My Account
By creating an account with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. 

When you log in to your account, you will be able to do the following:

* Proceed through checkout faster when making a purchase
* Check the status of orders
* Open customer service ticket
* View past orders
* Make changes to your account information
* Change your password
* Store alternative addresses (for shipping to multiple family members and friends!)

If you have any questions about your account or any other matter, please feel free to E-mail us @ Info@hairflix.com

Address Book
Lists the Default Billing Address, Default Shipping Address (these are listed separately even if they are the same address), and all additional addresses with the option to edit each individually.

My Orders
Lists all Order History, with more detailed information available when View Order is clicked. Each link will contain more detailed information about all related Invoices, Shipments, or Credit Memos, with the ability to print a copy of each individually, or copies of all Invoices, Shipments, or Credit Memos simultaneously. If a Shipment has one or more associated tracking numbers, you can Track this shipment or Track all shipments, which will open a pop-up window containing the shipment status.

My Product Reviews
Lists all of your product reviews, with and a link to the product, and more detailed information when View Details is clicked.

Newsletter Subscription
Lists all newsletters, with a checkbox next to the ones to which your are subscribed.

My Wishlist
List all products that you have added to the wishlist, with an option to add comments and add each item to the cart. When you are logged in, you can also see a quick view of your wishlist in the right column, below the shopping cart feature. Additionally, the number of items in the wishlist will display next to the My Wishlist button at the top of the page.

Card Processing
HairPay... Credit Card Security is our biggest priority. Transactions are authorized and processed immediately to prevent fraudulent activity. ( HairFlix does NOT Store Your Credit Card Information for your Safety you are charged at time of order rather than shipment) Refunds to your account are managed by our Customer Service department when issues arise, such as discontinued items, returned items, damaged goods or canceled orders.